Shipping Policy

Cosy Soap Co. currently ships within the United States.

Orders are typically processed within 2–5 business days. Processing time does not include weekends, holidays, or carrier transit time. During launches, markets, holidays, or high-volume periods, processing may take slightly longer.

Shipping rates are calculated and displayed at checkout. Orders of $75 or more ship free with standard shipping within the United States. Orders under $75 ship at a flat rate.

Once your order has shipped, you will receive tracking information by email. Cosy Soap Co. is not responsible for carrier delays, lost packages, or packages marked delivered by the carrier. If your tracking shows delivered but you have not received your package, please check with your local carrier or delivery location first.

Please make sure your shipping address is correct before completing checkout. We are not responsible for orders shipped to an incorrect address entered by the customer.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at susan@cosysoapco.com with your order number and photos of the issue.

At this time, Cosy Soap Co. does not offer international shipping.