Shipping & Returns

Cosy Soap Co. currently ships within the United States.

Orders are typically processed within 2–5 business days. Processing time does not include weekends, holidays, or carrier transit time. During launches, markets, holidays, or high-volume periods, processing may take slightly longer.

Shipping rates are calculated and displayed at checkout. Orders of $75 or more ship free with standard shipping within the United States. Orders under $75 ship at a flat rate.

Once your order has shipped, you will receive tracking information by email. Cosy Soap Co. is not responsible for carrier delays, lost packages, or packages marked delivered by the carrier. If your tracking shows delivered but you have not received your package, please check with your local carrier or delivery location first.

Please make sure your shipping address is correct before completing checkout. We are not responsible for orders shipped to an incorrect address entered by the customer.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at susan@cosysoapco.com with your order number and photos of the issue.

At this time, Cosy Soap Co. does not offer international shipping.

We want you to feel confident purchasing from Cosy Soap Co.

Due to the personal-care nature of our products, we are unable to accept returns or exchanges on used, opened, or handled items. All soap, skincare, bath, and body products are final sale once shipped, unless the item arrives damaged or there is an error with your order.

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery at susan@cosysoapco.com with your order number and photos of the issue. We will review the concern and, when appropriate, offer a replacement, store credit, or refund.

Shipping charges are non-refundable unless the issue was caused by an error on our part.

Cosy Soap Co. reserves the right to review each request individually. We are not responsible for packages marked delivered by the carrier, delays caused by the carrier, or incorrect shipping addresses entered at checkout.

For questions about an order, please contact us at susan@cosysoapco.com.